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Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. The player from Japan’s account was blocked after his first deposit and withdrawal request, with the casino alleging a violation of terms without providing evidence. The player from Greece faced withdrawal issues after winning €4,000, following a series of deposits and playing under a welcome bonus. Browse all bonuses offered by Luckygem Casino, including their no deposit bonus offers and first deposit welcome bonuses. Please keep in mind that these bonuses might not be available to players from certain regions. We urge players to keep this in mind when searching for an online casino to play at.
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The player from the Netherlands had been waiting for months for a refund from the casino, which had repeatedly assured her that the funds would be returned. The player from the Netherlands faced an issue with the casino’s website that did not disclose a maximum payout limit. The Complaints Team confirmed that cooperation and patience had been key in addressing the player’s concerns regarding the withdrawal delay. The issue was resolved after the player marked the complaint as resolved, indicating that the withdrawal had been processed successfully. The player from Greece had requested a withdrawal prior to submitting this complaint.
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